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gerente de la tienda

Mexico City, MX
  • Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
  • Communicate clear expectations and hold the store team and self accountable for achieving all brand, performance and behavior standards.
  • Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric culture.
  • Participate in productive weekly leadership meetings.
  • Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
Drive for Results
  • Support the Store Manager in the execution of the short and long term store business plans to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
  • Manage payroll and schedule adjustments effectively to maximize productivity and achieve daily/hourly targets.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)
  • Contribute to the achievement of all store financial, revenue and expense targets.
  • Builds customer loyalty through in-store experience, utilization of social media and email capture.
Talent Management
  • Recruit, hire, develop and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business.
  • Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability.
  • Support the annual review process for sales associates.
  • Drive employee engagement by recognizing and rewarding employees for outstanding performance.
  • Executes all Division of Responsibility as assigned by the Store Manager.
  • Ensure that the associate team adheres to all employment practices and policies.
  • Proactively identifies customer and performance issues and communicates them to store management in a timely manner; collaborates to develop and implement a plan for resolution.
Raponi Consulting, Placement & PR Firm
244 Fifth Avenue, Suite S293
New York, NY 10001
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